Fluidra voluntarily recalls Zodiac Z400 MD model heat pumps

Fluidra is initiating a voluntary product safety recall on Zodiac Z400 MD model heat pumps, effective immediately in the interest of customer safety.

Fluidra has been engaging with the relevant product safety regulators and the product recall was announced on July 8 2024.

To see the recall notice, please click here.

The following Zodiac Z400 heat pumps sold by Fluidra between 1st December 2018 and 31st October 2023 are affected:

            MODEL PART NO.    DESCRIPTION

1.         WH000287     Z400 MD4 Aluminium Grey

2.         WH000288     Z400 MD4 Beige Grey

3.         WH000289     Z400 MD5 Aluminium Grey

4.         WH000290     Z400 MD5 Beige Grey

5.         WH000291     Z400 IQ MD7-ALU Grey-Wifi

6.         WH000292     Z400 MD7 - Beige Grey

7.         WH000295     Z400 IQ MD8-ALU Grey-Wifi

8.         WH000299     Z400 IQ MD9-ALU Grey-Wifi

9.         WH000348     Z400 IQ MD4 Grey-Wifi

10.       WH000350     Z400 IQ MD5 GREY WIFI

11.       WH000374     Z400 MD4 - GREY WIFI (PLUG&P)

12.       WH000382     Z400 IQ MD4-AG R32

13.       WH000383     Z400 IQ MD5-AG R32

The Zodiac Z400 TD models are NOT affected by this recall.

More details of affected heaters can be accessed online at www.zodiac.com.au/productrecall.

Anita Begic, quality director for Fluidra APAC, says “The reason for the product recall is that the heat pump’s capacitor fails to disconnect from the circuit, which could lead to the unit catching fire. This poses a risk of serious injury, burns, or even death if the capacitor ignites. Additionally, there is a risk of serious property damage.”

Pool owners should stop using the heat pump immediately. Press and hold the ON/OFF button for 2 seconds to switch off, then disconnect the plug. If it is hardwired, turn off the isolator switch. Consumers should contact Fluidra to arrange for a technician to repair the heat pump at no cost.  Instructions on how to turn off the power are available at www.zodiac.com.au/ProductRecall. 

Through the same website, a Booking Rework Registration Form is available for consumers to schedule the rework activity.

Assistance with this process is available through Fluidra’s dedicated Product Recall Information Team:

Recall hotline: 1300 859 605 between 8.30 AM and 5.00 PM AEST, Monday to Friday

E-mail: au.recall@fluidra.com