Scheduling Manager and Coordinator - Poolwerx Camberwell
About the company
More than ‘just’ pools: We are all about the pools. But it’s so much more than that.
It’s also the problems you’ll get to solve and the improvements you’ll make, day in, day out.
It’s the science in our work and the excellence in our approach.
And most importantly, it’s the local communities you’ll serve, making memories to last a lifetime.
More than ‘just’ a company: We’re proud of our growth and all we’ve achieved. But we’re more than a great company and brand - we’re also a great teamWe’re leading our industry and achieving so much every day. You’ll love how it feels to win here.
We’re never smug or complacent. Come help us battle for better and stay ahead of the pack.
What we do isn’t easy. So, culture and camaraderie really matter. We take our work seriously, but not ourselves.
About the role
We are looking for a dynamic and experienced individual to manage our business operations and lead our team and deliver exceptional service to our clients. In this role, you'll drive the day-to-day client engagement through the successful leadership and direction of the Pool & Spa Technicians. You will be passionate about the pool industry and an expert in your field. Strong internal and external stakeholder engagement is imperative for the success of this role.
As our Scheduling Manager, here’s what you’ll achieve:
Schedule & organize jobs, manage schedules, and coordinate business operations. You’ll create schedule timelines, assign duties, and manage swimming pool technicians daily & weekly job schedules.
Coordinate the repair of client equipment promptly and within the service standards
Offer comprehensive operational support to technicians in the field, ensuring they have the resources, equipment and assistance needed to meet their daily tasks and succeed
Coordinate the service team, providing continuous support and guidance
In conjunction with the Service Manager, coordinate mobile teams' training requirements
Identify system, process and workflow opportunities and implement changes to minimise the percentage of service tasks not completed
Review internal task notes/photos and recommendations made by Technicians and prepare and email client quotes daily
Demonstrate a high level of client focus and deal with issues promptly, finding a client-led solution
Maintain a solid working knowledge of industry regulations and legislation, ensuring the company’s policies are adhered to
Work closely with clients to determine their requirements, provide estimates, and assist with scheduling jobs\
Ensure consistent client satisfaction through appropriate checks, resulting in repeat business and referrals & client confidence
Communicate with customers professionally and courteously to address any queries
Procure equipment and chemicals required for technician use, ensuring timely availability
Cultivate and manage relationships with suppliers to ensure smooth operations
Coordinate with team members and customers to communicate changes effectively
And finally, together with the whole team, you’ll help create backyard memories for local families and commercial partners through sparkling, clean, and chemically safe swimming pools
How to apply
Send resume & cover letter to
mordialloc@poolwerx.com.au
